Warranty

  1. All products sold on the Benty Site are covered by the conventional Warranty of the Manufacturer and by the 24-month Warranty for patent defects, pursuant to Legislative Decree no. 24 of February 2, 2002. The Warranty does not include consumables and items/accessories subject to wear, such as, for instance, internal/external batteries (6-month warranty). See also the exceptions on point 3.

To use the assistance under Warranty, the Customer shall keep the paper Invoice sent by Benty.

  1. The manufacturer’s conventional Warranty is provided according to the procedures described in the documentation in the product package. If, following an intervention by an Authorized Assistance Center, it becomes obvious that the defect is not covered by the manufacturer’s conventional Warranty, the Customer shall be charged for any inspection and restoration cost requested by the Authorized Assistance, as well as for the transport costs, if paid by Benty. If inside the package, there is no form or the Manufacturer’s terms to enjoy the Warranty, please refer to the following points 6 – 7.
  2. The 24-month Warranty, pursuant to LD 24/02, applies to products that have patent defects, as long as such products have been used properly, in compliance with their intended use and with the attached technical documentation. Such Warranty is reserved for a private Consumer, i.e. the physical person who purchases the goods for purposes that are not related to his/her profession, or without entering in the order form a VAT registration number. In the case of Customers who bought their products with a VAT number, the Warranty lasts 12 months, unless the manufacturer’s conventional Warranty is longer.

In the case of a patent defect, Benty shall restore the product conformity by repair/replacement or by reducing its price, with no charge to the Customer (except for to and fro shipment expenses), until the resolution of the contract. If, following an intervention by an Authorized Assistance Center, it becomes obvious that the defect is not a patent defect, pursuant to LD 24/02, the Customer shall be charged for any inspection and restoration cost requested by the Authorized Assistance, as well as for the transport costs, if paid by Benty.

  1. If, for any reason, Benty cannot return to its Customer a product under Warranty (repaired or replaced), Benty may return the amount paid, at its sole discretion (less the shipment costs paid at the time of the purchase) or replace the faulty product with a product having the same or superior characteristics.
  2. No damage can be claimed from Benty for the time needed to perform repairs or replacements.
  3. In the cases when the application of the Warranties requires the product to be returned, such product shall be returned by the Customer in its original package, complete with all of its parts (including packing, documentation and accessories such as manuals, cables, etc.); to limit damage to the original package, we recommend, when possible, to put it in a second box; in any case, do not place labels or adhesive tapes directly on the original package of the product.
  4. The expenses for the shipment back to Benty and the ensuing shipment back to the Customer, of a product under Warranty, are always charged to the Customer. Shipments that are not prepaid shall not be accepted, but returned to the sender.

 

Right to cancel

Procedures of inspection of the Goods

The Customer has 8 days to check the received material, as established in Article 1698 of the Civil Code.

Upon expiry of the 8 days, the Customer loses every right to compensation against the Courier in the case of damage or hidden defects, and the entire responsibility shall relapse only to the Customer who did not act within the right time to protect his/her rights, pursuant to the law.

Within 8 days from receiving the material, the Customer must always:

  • Check the Codes and the quantity received, which must match those reported in the Packing Slip or Transport Document.

If there is a discrepancy in the details reported in the shipment documents or damage inside the parcels, the Customer must carefully follow the instructions hereunder.

Damaged Product

If the shipment has been accepted with Reserve and a description of the problem found, and the shipment has arrived prepaid, delivered by one of our associated Couriers, the Customer shall send, within 8 calendar days from delivery, an email to benty.srl@gmail.com, describing the problem and attaching a copy of the delivery document (Packing Slip or Transport Document).

After checking with the Courier, Benty srl shall send to the Customer an e-mail with the authorization and the instructions to return the damaged material, and later it shall send the replaced material or issue a Credit Note.

Missing parcels

If the shipment has been accepted with Reserve due to missing parcels, and delivered prepaid by one of our associated Couriers, the Customer shall send, within 8 days an email to benty.srl@gmail.com, notifying the event and attaching a copy of the delivery document (Packing Slip or Transport Document).

After checking with the Courier, Benty srl shall send the missing goods.

Hidden defects

If the Customer discovers a damage to the material inside an untouched parcel and the shipment has been accepted with Reserve for a quality control, and the goods were delivered prepaid by one of our associated Couriers, the Customer shall send, within 8 days an email to benty.srl@gmail.com, notifying the event and attaching a copy of the delivery document (Packing Slip or Transport Document).

To enable us to solve the found anomaly in a quick and efficient way, we ask you to send some photos of the product.

As soon as the Courier starts the collection procedure, Benty srl shall send an email to the Customer with the authorization and the instructions to return the damaged material, and later it shall send the replaced material or issue a Credit Note.

Non-working product

If the product does not work, the Customer shall send, within 8 days an email to benty.srl@gmail.com, notifying the event and attaching a copy of the delivery document (Packing Slip or Transport Document).

In the case of DOA, the replacement is made only if it is expressly established by the Manufacturer.

The time necessary to repair or replace the product depends only on the manufacturer’s policy.

Benty srl shall send an email to the Customer notifying the authorization to return the product.

If, for any reason, Benty cannot return to its Customer a product under Warranty (repaired or replaced), Benty may return the amount paid, at its sole discretion (less the shipment costs paid at the time of the purchase) or replace the faulty product with a product having the same or superior characteristics.


I hereby declare that I have read the privacy information note and I accept the processing of my personal details pursuant to Legislative Decree 196/2003